Refund policy

Refund Policy

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EXCHANGES, RETURNS & SHIPPING EXCHANGES
We want to make sure our customers are 100% satisfied.
If your order arrives damaged or is not the item you ordered, we will gladly exchange the damaged or incorrect item for a replacement product of equal or lesser value or you can choose to receive a credit toward a future purchase at www.karunaskin.com
Damaged products or incorrectly shipped products will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day the order was shipped.
Please contact our customer service department for assistance with your exchange at orders@karunaskin.com
RETURNS
California State Law prohibits the return of certain items including goods, which cannot be resold due to health considerations and/or goods not returned with their original package (Civil Code section 1723). For more information, please visit http://www.dca.ca.gov/publications/legal_guides/s-6.shtml
Karuna Skin LLC accepts returns of unopened items purchased at www.karunaskin.com within 30 days of purchase. Proof of purchase at www.karunaskin.com (such as the www.karunaskin.com order confirmation email and/or receipt showing proof of payment) must be presented in order to receive a refund or exchange. Return shipping is the responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded.
Returns of purchases made at third party retailers (locations other than www.karunaskin.com) must be handled by the retailer at which the purchase was made. Please refer to the third party retailer's return policies prior to purchase.
WARRANTY AGAINST DEFECT
Karuna Skin LLC warrants that all products for direct sale at www.karunaskin.com are free of manufacturer's defect at the time of purchase. In the event a product is defective, it may be exchanged within thirty (30) days of when it was shipped and replaced with an item of equal or lesser value.
BACK ORDERED ITEMS
There are times the item you want is out of stock or on back order. In these rare circumstances, we will ship other items in your order first and ship the out of stock items when they arrive at our distribution center. Your credit card is charged at the time of order for the purchase including tax and shipping.
If you decide to cancel the out of stock item before it ships, please visit the My Account section at www.karunaskin.com to process the cancellation. Your credit card will be credited back the full amount.
STANDARD SHIPPING RATES
We offer the following standard shipping options based on order value:
+ Orders up to $21 - $2 via USPS First Class Mail
+ Orders $22 - $49 - $7 via USPS Priority Mail
+ Free Shipping on Orders of $50 or more via USPS Priority Mail
Shipping time is between two to seven business days.
Please note that with the $2 USPS First Class Mail option, order tracking is not available.
EXPEDITED SHIPPING RATES
You may choose to upgrade to premium shipping fo ran additional charge:
+ 2nd Day - $20
+ Next Day - $25
SHIPPING SCHEDULE
Most orders will be shipped within 48 hours of receipt when made Monday-Friday by 5pm Eastern Time. Orders received over the weekend will be processed on the next business day. Most orders will arrive within two to five business days using the U.S. Postal Service. Expedited shipping is available for an additional charge.
SHIPMENTS TO ALASKA & HAWAII
Shipments sent to Alaska and Hawaii pay a flat rate of $7 for USPS Priority Mail before tax and shipping. Expedited shipping to Alaska and Hawaii may cost more than expedited shipments made within the contiguous United States.

INTERNATIONAL SHIPPING 

For international orders, shipping rates will be calculated at checkout and transit time can take up to 3 weeks.  To see if we ship to your country, please try and place an order to see fees.  

SHIPPING TO A BUSINESS ADDRESS
Orders being delivered to a place of business must include the company name. Please enter a "Business Name" in the business name field when placing an order shipping to a commercially zoned business address.
TRACKING NUMBERS
When your order ships, an email will be sent to the email address on file with us. If you select a premium shipping service (such as UPS), a tracking number will also be provided.
Be sure to check your email spam folder in case it ends up there. If you did not receive an order number at the time of check out, you might not have finished and confirmed the order. If you do not receive an email order confirmation within 10 minutes of your order, contact us at orders@karunaskin.com to confirm your order. Include your name and order number to expedite your request.

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SMS/MMS Mobile Message Marketing Program Terms and Conditions

Karuna Skin LLC (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Karuna Skin LLC via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.