EXCHANGES, RETURNS & SHIPPING
We want to make sure our customers are 100% satisfied.
If your order arrives damaged or is not the item you ordered, we will gladly exchange the damaged or incorrect item for a replacement product of equal or lesser value or you can choose to receive a credit toward a future purchase at www.karunaskin.com
Damaged products or incorrectly shipped products will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day the order was shipped.
Please contact our customer service department for assistance with your exchange at email@example.com
California State Law prohibits the return of certain items including goods, which cannot be resold due to health considerations and/or goods not returned with their original package (Civil Code section 1723). For more information, please visit http://www.dca.ca.gov/publications/legal_guides/s-6.shtml
Karuna Skin LLC accepts returns of unopened items purchased at www.karunaskin.com within 30 days of purchase. Proof of purchase at www.karunaskin.com (such as the www.karunaskin.com order confirmation email and/or receipt showing proof of payment) must be presented in order to receive a refund or exchange. Return shipping is the responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded.
Returns of purchases made at third party retailers (locations other than www.karunaskin.com) must be handled by the retailer at which the purchase was made. Please refer to the third party retailer's return policies prior to purchase.
WARRANTY AGAINST DEFECT
Karuna Skin LLC warrants that all products for direct sale at www.karunaskin.com are free of manufacturer’s defect at the time of purchase. In the event a product is defective, it may be exchanged within thirty (30) days of when it was shipped and replaced with an item of equal or lesser value.
BACK ORDERED ITEMS
There are times the item you want is out of stock or on back order. In these rare circumstances, we will ship other items in your order first and ship the out of stock items when they arrive at our distribution center. Your credit card is charged at the time of order for the purchase including tax and shipping.
If you decide to cancel the out of stock item before it ships, please visit the My Account section at www.karunaskin.com to process the cancellation. Your credit card will be credited back the full amount.
STANDARD SHIPPING RATES
Our Gift to You - Free Shipping for the Holidays! All orders will ship FREE through December 21, 2016!
We offer the following standard shipping options based on order value:
+ Orders up to $21 - $2 via USPS First Class Mail
+ Orders $22 - $49 - $7 via USPS Priority Mail
+ Free Shipping on Orders of $50 or more via USPS Priority Mail
Shipping time is between two to seven business days. Please note that with the $2 USPS First Class Mail option, order tracking is not available.
EXPEDITED SHIPPING RATES
You may choose to upgrade to premium shipping fo ran additional charge:
+ 2nd Day - $20
+ Next Day - $25
Most orders will be shipped within 48 hours of receipt when made Monday-Friday by 5pm Eastern Time. Orders received over the weekend will be processed on the next business day. Most orders will arrive within two to five business days using the U.S. Postal Service. Expedited shipping is available for an additional charge.
SHIPMENTS TO ALASKA & HAWAII
Shipments sent to Alaska and Hawaii pay a flat rate of $7 for USPS Priority Mail before tax and shipping. Expedited shipping to Alaska and Hawaii may cost more than expedited shipments made within the contiguous United States.
International Shipping is not available at this time. Please check the Store locator for international retailers.
APO / FPO MILITARY ADDRESSES
The U.S. Postal Service will deliver to APO/FPO addresses when this information is included:
+ Service member’s name (“Any Service Member” is no longer permitted)
+ Unit and APO/FPO/DPO address
+ 9-digit zip code (if assigned)
For more information about shipping to an APO/FPO address, please click here: https://www.usps.com/ship/apo-fpo-guidelines.htm
SHIPPING TO A BUSINESS ADDRESS
Orders being delivered to a place of business must include the company name. Please enter a "Business Name" in the business name field when placing an order shipping to a commercially zoned business address.
When your order ships, an email will be sent to the email address on file with us. If you select a premium shipping service (such as UPS), a tracking number will also be provided.
Be sure to check your email spam folder in case it ends up there. If you did not receive an order number at the time of check out, you might not have finished and confirmed the order. If you do not receive an email order confirmation within 10 minutes of your order, contact us at firstname.lastname@example.org to confirm your order. Include your name and order number to expedite your request.
Updated January 21, 2015