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Frequently Asked Questions

How does the subscription work?

Select the "Subscribe and Save" option on the product page, then select how often you want the products to be delivered. You will be charged each time we ship out your package. You can cancel anytime!

What products are included in the subscription?

We have a subscription available for most of our products. We do not have subscriptions available for Sets, Limited Edition, or sale items.

Where can I update my current subscriptions?

You can update your current subscriptions through the customer portal with your Karuna Skin account. It is also linked to your confirmation email!

You can edit your subscription details from there it match your skincare needs.

How do I know how often I need to replace my products?

Suggested frequencies:

1 month for Masks + Microneedle Patches

2 months for Cleansers and Moisturizers

3 months for Serums and Oils.

You can always change the frequency in your account after you've ordered!

How often will I be charged?

You will be charged monthly. We we will email before charging you!

Plus, you can manage your subscription through the customer portal.

Can I skip a month or pause my subscription?

Yes! You can edit when you'll receive your products in the customer portal.

How do I update my payment information?

We will save your payment information in the customer portal. You can update it anytime.

How can I contact customer support?

Please email us at