Shipping & Returns_New
Shipping & Returns
Most orders will be shipped within 48 hours of receipt when made Monday-Friday by 5 p.m. Pacific Time. Orders received over the weekend will be processed on the next business day.
|Order Details||Cost||Shipping Method|
|Orders $50+||FREE||UPS or USPS Priority Mail, 1-3 Days|
|Orders $0 - $20.99||$2.00||USPS First Class Package, 1-3 Days|
|Orders $21 - $49.99||$5.00||UPS or USPS Priority Mail, 1-3 Days|
For international orders, shipping rates will be calculated at checkout and transit time can take up to 3 weeks. Karuna does not ship to Australia, New Zealand, Hong Kong, Macau, or China. Please contact us if you are in those countries and wish to purchase Karuna. Our team will provide you with a list of stockists available in those countries.
APO/FPO MILITARY ADDRESSES
The U.S. Postal Service will deliver to APO/FPO addresses when this information is included:
- Service member’s name (“Any Service Member” is no longer permitted)
- Unit and APO/FPO/DPO address
- 9-digit zip code (if assigned)
For more information about shipping to an APO/FPO address, please click here: https://www.usps.com/ship/apo-fpo-guidelines.htm
SHIPPING TO A BUSINESS ADDRESS
Orders being delivered to a place of business must include the company name. Please enter a business name in the Business Name field when placing an order shipping to a commercially zoned business address. Karuna does not fulfill website orders that are placed with a warehouse or distribution shipping address.
California State Law prohibits the return of certain items, including goods, which cannot be resold due to health considerations, and/or goods not returned with their original package (Civil Code section 1723). For more information, please visit http://www.dca.ca.gov/publications/legal_guides/s-6.shtml
Karuna accepts returns of unopened items purchased at www.karunaskin.com within 30 days of purchase. Proof of purchase at www.karunaskin.com (such as the www.karunaskin.com order confirmation email and/or receipt showing proof of payment) must be presented in order to receive a refund or exchange. Only items purchased on www.karunaskin.com may be qualified for exchanges or returns. If you purchased from our authorized retailers, please contact them directly.
Return shipping is the responsibility of the shipper. Refunds will be made in the amount of the purchase price, plus tax, when the returned item is received by our warehouse and verified to be in its original condition. Shipping cannot be refunded. Once your return is received and inspected, we will send you an email to notify you that we have received it and will process your exchange.
Returns of purchases made at third-party retailers (locations other than www.karunaskin.com) must be handled by the retailer where the purchase was made. Please refer to the third-party retailer's return policies prior to your purchase.
We want to make sure our customers are 100% satisfied.
If your order arrives damaged or is not the item you ordered, we will gladly exchange the damaged or incorrect item for a replacement product of equal or lesser value, or you can choose to receive a credit toward a future purchase at www.karunaskin.com.
Damaged products or incorrectly shipped products will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day the order was shipped.
Please contact our Customer Service department for assistance with your exchange at email@example.com.
There are times the item you want is out of stock or on backorder. In these rare circumstances, we will ship other items in your order first and ship the out-of-stock items once they arrive at our distribution center. Your credit card is charged at the time of order for the purchase, including tax and shipping.
If you decide to cancel the out-of-stock item before it ships, please visit the My Account section at www.karunaskin.com to process the cancellation. Your credit card will be credited back the full amount.