Get in touch
Have questions about your order, or a general enquiry?
FAQ
Tracking & Shipping
How do I check the status of my order?
To check the status of your order, you can contact us at hello@karunaskin.com
Can I modify or cancel my order?
If your order hasn't shipped yet, please contact us to cancel your order. If your order has already shipped, we are not able to cancel your order.
What should I do if my order is missing or something is wrong?
Please contact us at hello@karunaskin.com, and we will assist you.
Do you ship orders internationally?
Yes, we do ship internationally, the shipping cost may vary depending on the country. You will be able to see the shipping cost at checkout.
Do you Ship to Alaska and Hawaii?
Shipments sent to Alaska and Hawaii pay a flat rate of $7 for USPS Priority Mail before tax and shipping. Expedited shipping to Alaska and Hawaii may cost more than expedited shipments made within the contiguous United States.
What are your Shipping Rates?
We offer the following standard shipping options based on order value:
+ Orders up to $21 include a $4 Shipping Fee via USPS First Class Mail
+ Orders $22 - $49 include a $5 shipping fee via USPS Priority Mail
+ Free Shipping on Orders of $50 or more via USPS Priority Mail
Shipping time is between two to seven business days.
Please note that with the $1 USPS First Class Mail option, order tracking is not available.
How long will it take to ship? (USA orders)
Most orders will be shipped within 3-5 days of receipt when made Monday-Friday by 5 p.m. Pacific Time. Orders received over the weekend will be processed on the next business day.
How long will it take to ship? (International orders)
International shipments usually have a longer transit time, averaging around 7-14 days after package is shipped out.
Returns & Exchanges
How do I place a return or exchange?
To start a return or exchange, please email us at hello@karunaskin.com
What is your return policy?
We accept returns of unopened items purchased at www.karunaskin.com within 30 days of purchase.
Proof of purchase at www.avataraskin.com (such as the www.karunaskin.com order confirmation email and/or receipt showing proof of payment) must be presented in order to receive a refund or exchange.
What if my items arrived damaged?
As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen.
Please send us a photo of the broken/damaged item(s) you received and we'll do our best to resolve the problem.
What if my shipment is missing?
If your shipment is missing, please send us an email at hello@karunaskin.com and we'll do our best to resolve the problem.
Sheet Mask Questions
Should I rinse off the Karuna mask serum after use?
No. To ensure maximum benefits allow the mask serum to remain on skin following removal of the mask material. Massage the remaining serum onto the face, neck, hands and chest!
How do I read the expiration date on my Karuna sheet mask?
Every Karuna mask has an expiration date printed on the back of the packette. The date is formatted EXPYYMMDD. For example, EXP220123 -- this mask would expire on Jan 23, 2022.
Can I use a Karuna sheet mask every day?
We recommend using our masks weekly. However, our masks can be used daily or until your specific skin concern (acne, dryness, etc.) is resolved.
Can I use a Karuna sheet mask on sunburned skin?
Yes. Our masks provide relief for dry, sun-exposed skin. Place your Karuna sheet mask in the refrigerator to enhance the cooling, soothing effect.
Promotions
How do I sign up for your newsletter?
You can sign up for our newsletter at the bottom of this page!
Do you have a birthday promotion?
Yes! If you sign up for our rewards program, we have special birthday treats and other surprises waiting for you! Find it here.
Can more than one promotional code be used in an order?
No, we do not allowed multiple codes to be combined.
Rewards
You can sign up for your rewards program?
You can sign up here.
Do you have a birthday promotion?
Yes! If you sign up for our rewards program, we have special birthday treats and other surprises waiting for you! Find it here:
Can I combine my loyalty discounts with other discounts?
No, we do not allowed multiple codes to be combined.